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"We purposely did not want an an online store because we actually do want to talk and consult with our customers.  My goal is to create a piece that's as unique and distinctive as you are."
- Stephen Mottram

Order Form.  Please download our Order Form, complete and FAX it back to us so that we can begin.  Unfortunately we have one of those FAX lines that require 2-step process of you calling us first to turn the fax on.  So, please dial (269) 857-3574 first, ask us to turn the machine on and then redial and send.

Consultation.  Upon receipt of the Order Form, I will call you personally and discuss the creation and/or transformation of your piece with you.  We will talk about the finishes that you may be considering and which may be appropriate for the piece.

Pricing.  Once we've completed the initial consultation, I will give you a quote for the work.  Work will begin once a deposit of 50% is received.  Prior to shipping the finished item, we will advise you of the final payment amount plus shipping.

Forms of Payment.  We accept checks or money orders.  Whenever we receive money from our customers, we will send you a confirming email that payment has been received.  Sorry, we cannot process credit cards at this time.

Shipping & Handling.  All finished pieces will be carefully packed and shipped via UPS Ground.  Smaller items can be shipped via U.S. mail.  All items are insured up to $100 in value. 

  • Additional Shipping Insurance. We recommend additional insurance for large pieces.  UPS charges 35 cents per US$100.

Timing.  Small items will take about 2 -- 3 weeks for creation and delivery.  Larger items as furniture pieces will take about 3--4 weeks time.   Let us know if you require a shorter delivery time and we will make every effort to accommodate you.

30 Day Return Policy.  We will accept returns within 30 days of receipt of item.  Please contact us to advise us of the item return.  All items must be shipped back to us in good condition.  We will refund you the money less shipping. 


3522 Sixty-fourth St.
Saugatuck, MI 49453
Tel:  323.687.2321
E-Mail: 
info@stafforddesign.net

 
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